About us
About our company
Our company was founded with the aim of helping those who may not follow the rapidly changing developments and innovations in computer technology on a daily basis, in today’s fast-paced world where new computer components, configurations and laptops are released almost every week.
We would like to help these people by sharing our decades of experience and opinion in computer technology with them. We provide assistance with the purchase of new and used configurations, laptops and components, taking individual needs into account.
Thanks to the fast and efficient work of our service department, we repair your computer, laptop or faulty component within the shortest possible deadline.
We provide on-site service, delivery and network maintenance.
Naturally, we provide a warranty for the work we carry out.
Our store is not “just” an online webshop, but also a computer technology shop, so all purchased products can be viewed and tested in our store at 1068 Budapest, Király utca 72. We provide free assistance and advice on the installation, proper use and professional use of the products. We do not rent, lend out, take back or provide loan products for purchased items.
Payment terms and methods
In our store or in the case of cash on delivery, our customers can pay in person by cash, bank card or bank transfer in advance.
Policy
Király Computer Szerviz Kft. (hereinafter referred to as the Webshop Owner) has established privacy principles based on which it protects the personal data of visitors and customers as discreetly and securely as possible, and in accordance with the applicable laws. Accordingly, we assure our dear visitors that the data required for purchase or registration will not be disclosed to third parties, unless otherwise ordered by the competent court.
Registration data
The Webshop Owner respects the rights of users visiting the Website to the protection of their personal data. Based on this privacy statement, you may decide which of your data you provide on this Website. The Webshop Owner processes the data you provide on this Website in accordance with the provisions set out herein. Providing your data is voluntary in all cases. When providing your personal data, you authorise the Webshop Owner to use the data you provide in accordance with this privacy statement. By registering on the Website, you clearly and expressly consent to the Webshop Owner sending you notifications related to the subject of the Website; your consent is voluntary and given with proper information. When designing the Website, we aimed to make most of the Content, products and services available on this Website accessible without providing your personal data. This privacy statement is directly accessible from the pages of the Website at any time.
This privacy statement applies to the collection of both personal and non-personal data, such as data used to compile visitor statistics independent of individuals.
You have the right to restrict or prohibit the Webshop Owner from using or recording the personal data you provide on this Website. You have the right to request that the Webshop Owner delete your personal data from the Website. Please indicate such requests to us via the e-mail address found on the contact page of the Website or through the online contact form.
The Webshop Owner does not share personal information voluntarily provided through this Website with third parties without the permission of the data owner. Exceptions include mandatory data disclosures arising from current legal regulations, such as obligations to government authorities, subpoenas, court orders, etc.
The Website may contain elements that request data from visitors about their acquaintances, such as their name, nickname or possibly e-mail address. The provisions set out herein also apply to such data, which qualify as personal data; these data are also protected under this Privacy Statement.
If the purpose of data provision is not separately specified at the place where the data are provided on this Website, the Webshop Owner may use voluntarily provided data for the following purposes only: inviting subscription to the Webshop Owner’s newsletters, not automatic newsletter sending; sending promotional messages related to the Webshop Owner’s products and services; and sending promotions recommending the products and services of third parties that have a business relationship with the Webshop Owner.
The Website may require the use of cookies for proper operation and for the proper functioning of services. In such cases, if cookies are enabled in the visitor’s browser, the use of cookies is automatic. The cookies saved by the visitor’s browser to the visitor’s computer do not contain personal data; they may only contain pieces of information usable by the Website, the purpose of which is to enable the Website to identify the visitor, so returning visitors do not have to re-enter certain data already provided and recorded on this Website. The use of cookies is an option for more convenient browsing of the Website, and the user may disable the use of cookies at any time in their own browser. However, certain services and Content of the Website may require the possibilities provided by cookies, so these services and Content may not be available in browsers where cookies are disabled.
We take all reasonable measures to ensure the security and protection of information. The Webshop Owner treats the personal and non-personal data received as confidential data, to which confidentiality obligations also apply. Access to the data is strictly restricted in order to prevent unauthorised access, modification of data and unauthorised use.
Website content
The Content found on the Website is to be treated solely as information. The Content has been uploaded in good faith; the Webshop Owner does not provide any warranty regarding the accuracy or completeness of the Content. The Webshop Owner and its employees do not accept liability for any direct or indirect damages or loss of profit arising from the Content of this Website. The Website may contain references or hyperlinks pointing to other websites; these are websites owned by independent third parties, and therefore the Webshop Owner accepts no responsibility whatsoever for the content of the referenced websites or for the products and services available through them.
Bank card payment
Our store accepts bank cards, so you can also settle your invoice by bank card. Please note that if you receive a request for bank card payment in our name, notify us immediately through our customer service contact details, because we do not send such requests to our customers under any circumstances. Naturally, do not comply with such a request, as there may be suspicion of fraud.
Order with payment obligation
In the case of an order with payment obligation, the customer undertakes to purchase the ordered product at the known and acknowledged price and to pay its value to Király Computer Szerviz Kft. using the specified payment method and within the specified deadline.
All ordered products can be viewed, tried, tested and inspected in our store, regardless of whether the product is ordered by phone, through our online interface or by e-mail. This also applies to products requested with delivery. If the customer, who is a private individual, fully meets the conditions defined by law and the purchased products cannot be viewed and tested in our store, they may exercise the 14-day right of withdrawal. In all other cases, ordered, purchased and non-defective or undamaged products may be bought back in the store based on the individual assessment of Király Computer Szerviz Kft.
Termination of registration
Naturally, we allow our visitors and customers to cancel their registration and the related benefits in the following way:
Please indicate your intention through the customer service e-mail address provided on our contact page or through one of our other contact details.
After this, upon your request, we will delete all your data from our system, make no copy of it and terminate all direct communication channels towards you.
Right of withdrawal after online purchase
After ordering products from our webshop as defined by law, the customer, if they are a private individual, is entitled to the right of withdrawal defined by law.
Based on Government Decree 45/2014 (II.26) on contracts concluded between absent parties, we are entitled to the so-called right of withdrawal in the case of online purchases, meaning the right to return the product or return guarantee, and this right may be exercised in all cases with a few exceptions. Further information is available at http://www.nfh.hu or at https://fogyasztovedelem.kormany.hu/#/fogyasztovedelmi_abc_1.
What is the right of withdrawal?
The right of withdrawal means that, based on legal authorisation, we may unilaterally withdraw from a contract concluded online and, upon returning the product, demand a refund of the amount paid from the merchant. The right of withdrawal compensates for the fact that before purchase we did not have the opportunity to inspect, try or put the product into operation.
Do we have to justify our withdrawal from the contract?
No, in the case of withdrawal from the contract, we are not obliged to provide an explanation to the merchant at their request regarding the reason for withdrawal. Therefore, we may exercise our right of withdrawal even in the case of a product that complies with the contract, works flawlessly and is suitable for its intended use. Naturally, in most cases, the reason for withdrawal may be that the delivered product is not as we imagined based on the description provided on the website, or for any reason it does not meet our expectations. It is an important legal guarantee that the seller may not make the exercise of our right of withdrawal subject to any restrictive condition.
From what point can we exercise our right of withdrawal?
In the case of ordering a product, such as a book or electronic item, the withdrawal period begins from receipt of the product, while in the case of using a service, such as an online classified advertisement or an internet-ordered cable TV subscription, it begins after the conclusion of the contract.
Within what period may we exercise our right of withdrawal?
We may exercise our right of withdrawal within 14 working days, not calendar days, from receipt of the product and from the conclusion of the contract for the use of a service. According to the general rules, the day of receipt of the product or, in the case of a service, the day of conclusion of the contract is not included in the 14-working-day period.
Let us look at an example: If the product is delivered to us by the courier company on a Thursday, the 14-working-day withdrawal period begins on Friday. Saturday and Sunday are not working days, so the second day of the withdrawal period is the following Monday. Friday of that week is still only the 6th working day of the withdrawal period, and Saturday and Sunday must again be disregarded.
Of course, we may withdraw from the contract at any time during the 14-working-day period, but according to the general requirements of good faith and fairness, after receiving, trying on, inspecting the product and making sure that it is suitable for its intended use, we should decide without delay whether to keep or possibly return the product.
Does the returned product have to arrive at the seller within the 14-working-day period?
No, because the 14-working-day deadline does not mean that the returned product must arrive at the seller within 14 working days; it is sufficient if we express our intention to withdraw to the seller within the 14-working-day period.
Can there be a case where the 14-working-day withdrawal period is extended?
Yes, if the seller does not inform potential customers on the webshop website about the existence or absence of the right of withdrawal, the deadline for exercising this right, as well as its conditions and rules, then the withdrawal period is extended until the consumer has been fully informed, but for a maximum of 3 months from the starting date of the withdrawal period. This is also why, for subsequent proof, it is important to print the information available on the website before purchase, such as the general terms and conditions and business regulations.
How can we prove the date of receipt of the product?
The date of receipt of the product can primarily be proven to the seller based on the performance date indicated on the invoice or receipt attached to the product. It may happen, so we should pay attention, that the actual date of receipt of the product is later than the performance date indicated on the invoice, which may shorten the 14-working-day period available for withdrawal by a few days. Unfortunately, smaller webshops often do not even attach an invoice or receipt to the product, so it is advisable, where possible, to request a copy of the acknowledgement of receipt when receiving the product, or to have the courier or postal employee write the actual date of receipt on it.
Can we try or use the product during the withdrawal period?
Of course yes, since this is exactly the essence of the right of withdrawal: during the 14-working-day period, we can make sure that the product is suitable for its intended use and meets our individual usage purposes. Therefore, opening the packaging and trying the product does not lead to the loss of our right of withdrawal, except in the case of CD and DVD discs. As mentioned before, once we have decided that we do not need the product, we should no longer use it and should preserve its condition so that we can return it to the merchant in the best possible state.
In what form must we communicate our withdrawal from the contract to the seller?
We may express our intention to withdraw verbally, by phone, by post, preferably by registered letter with return receipt, and by e-mail, even if the merchant excludes one of the forms of exercising the right of withdrawal in the general terms and conditions published on the website. For the sake of subsequent proof, it is recommended that we primarily send our withdrawal statement to the seller’s e-mail address published on the webshop website. (lendi@lendi.hu) Naturally, if the company has business premises or customer service, we may also hand over our withdrawal statement in person and have the seller acknowledge receipt in a verifiable manner at 1068 Budapest, Király utca 72.
We should only return the product if the seller has not refused to take it back, because otherwise, after returning the product, it will no longer be in our possession and it is questionable whether the seller will refund the amount paid at all.
Can the seller require, in the case of our withdrawal, that the product be returned in the original packaging and together with the original documents, such as the invoice?
No, the seller may not make the acceptance of exercising our right of withdrawal dependent on such conditions, but we recommend opening the product packaging carefully and keeping it together with the invoice and other documents, such as the warranty card, until the withdrawal period expires.
What are the consequences of withdrawing from the contract?
In the case of withdrawal, the contract concluded online is terminated retroactively to the date of conclusion of the contract, so a situation must be created as if the consumer had never ordered the product from the online shop. This also means that the consumer is obliged to return the product to the seller at their own cost, while the seller is obliged to refund the full amount paid by the consumer within 30 days at the latest.
What costs must the consumer bear when withdrawing from the contract?
The referenced decree clearly provides that, in connection with the consumer’s withdrawal, the consumer is obliged to bear only the cost of returning the product to the seller; therefore, the product may not be sent by cash on delivery or postage due. Due to the withdrawal, the seller may not impose either a penalty payment obligation or any financial penalty on the consumer. In this regard, the cost of free delivery of the product may not subsequently be charged to the consumer either. A usage fee for the intended use of the product, and compensation for any resulting loss in value, such as scratches, may not be demanded from the consumer; however, if we have not used the product as intended, the seller may claim damages due to any malfunction, damage or depreciation of the product.
Does the consumer have the right of withdrawal in the case of every online contract?
No, because the decree specifically lists the cases in which we may not change our mind after receiving the product or concluding the contract for the service. We must be aware of the cases in which we cannot exercise our right of withdrawal, so that we can also consider this circumstance before making our purchase decision.
Can the online merchant define contractual terms that differ from the rules of the decree and are more disadvantageous to the consumer? No, because deviation from the rules of the decree is only possible in a way that is more advantageous and favourable to the consumer, for example by providing a withdrawal period longer than 14 working days. In addition, the seller may also provide the right of withdrawal for products in the case of which the decree would otherwise exclude the consumer’s withdrawal from the contract.
Warranty administration
We strive to resolve products submitted for warranty administration as soon as possible to the best of our knowledge. When warranty products are submitted, we issue a service worksheet in every case, on which we record the data required by law, such as the customer’s name, address, contact details, product identification, condition, description of the fault, etc. The handed-over and stamped service worksheet must be kept by the customer and submitted at the completion of the warranty administration. We are unable to reissue a lost service worksheet. Products submitted to the service department and not collected, not taken away or forgotten are stored for a maximum of 3 months; after that, we are no longer able to release these products. By signing the service worksheet, the customer accepts and acknowledges our general warranty conditions.
General limitation of liability
Everyone may visit and use the pages of the Webshop Owner only at their own risk. The Webshop Owner accepts no liability for any losses, direct or consequential damages suffered by users arising from any incorrect or misleading content published on the Webshop Owner’s pages, from the use of its websites and services, from their unusable condition, malfunction, suspension or termination. This statement does not apply to our services governed by a separate agreement or contract, in relation to which the Webshop Owner proceeds and is liable as set out in the contracts.
Risk
Users using the services of the Webshop Owner acknowledge that during data transmission, data may be lost, destroyed or possibly fall into unauthorised hands, and due to the public nature of the Internet, external intrusions may occur in the system, as a result of which the entered data, including personal data, may fall into unauthorised hands. In such cases, the Webshop Owner bears no liability; the user is aware of this risk and assumes it when using the service.
Naturally, we do everything to keep the data secure; our hosting and website are managed by professionals and the systems are regularly updated. We do not disclose data to third parties voluntarily, except to authorities if they have appropriate authorisation or permission.
We accept no liability for the prices displayed in our webshop; they may change depending on procurement.
The prices of products displayed in our webshop may, in certain cases, differ from the prices of products stored in our store.
Please be informed that you may use this website of the Webshop Owner only if you accept the above!